This privacy statement applies to websites and services of Leaf Home Solutions, Inc. (“Leaf Home Solutions”) that collect data and display these terms. It does not apply to those Leaf Home Solutions, Inc. sites, services, and products that do not display or link to this statement or that have their own privacy statements.
Please read the Leaf Home Solutions Online Privacy Statement below for further details about particular Leaf Home Solutions, Inc. sites and services you use.
LEAF HOME SOLUTIONS ONLINE PRIVACY STATEMENT
Collection of Your Personal Information
We collect information as part of the operation of our Websites and services.
• Identifying Information. In order to make a purchase, Leaf Home Solutions will request a user to provide certain personal identifying information, which may include: [legal] name, postal address, e-mail address, [screen name, password,] [daytime] telephone number, facsimile number, method of payment, and, if applicable, credit card number. Leaf Home Solutions may request additional information necessary to establish and maintain customer’s account.
• Service Quality Monitoring. Some Web site transactions may require a customer to telephone Leaf Home Solutions, or Leaf Home Solutions to call the customer. Leaf Home Solutions will not contact you by telephone without your prior consent, except to confirm an order placed online and/or to inform a customer of the status of such order. Customer should be aware that it is Leaf Home Solutions’s practice to monitor, and in some cases record such calls for staff training or quality assurance purposes.
• We collect additional information about your interaction with Leaf Home Solutions, Inc. sites and services without identifying you as an individual. For example, we receive certain standard information that your browser sends to every website you visit, such as your IP address, browser type and language, access times and referring Web site addresses. We also use Web site analytics tools on our sites to retrieve information from your browser, including the site you came from, the search engine(s) and the keywords you used to find our site, the pages you view within our site, your browser add-ons, and your browser’s width and height.
• Information from Children. Leaf Home Solutions does not sell products or services for purchase by children, and will not collect or post information from a child under the age of 18 without the involvement of a parent or guardian. Leaf Home Solutions does not use personally identifying information collected from children for marketing or promotional purposes, and does not disclose such information to any third party for any purpose whatsoever.
• We use technologies, such as cookies and web beacons (described below), to collect information about the pages you view, the links you click and other actions you take on our sites and services.
• Lost or Stolen Information. If a customer’s [credit card and/or password] is lost or stolen, the customer should promptly notify Leaf Home Solutions in order to enable Leaf Home Solutions to cancel the lost or stolen information and to update its records with a changed [credit card and/or password].
• Links to Other Web Sites. Leaf Home Solutions’s website may contain links to other websites. Leaf Home Solutions is not responsible for the privacy practices or the content of those other websites.
• We also deliver advertisements (see the Display of Advertising section below) and provide Web site analytics tools on non-Leaf Home Solutions, Inc. sites and services, and we collect information about page views on these third party sites as well.
When you receive newsletters or promotional e-mail from Leaf Home Solutions, Inc., we may use web beacons (described below), customized links or similar technologies to determine whether the e-mail has been opened and which links you click in order to provide you more focused e-mail communications or other information.
In order to offer you a more consistent and personalized experience in your interactions with Leaf Home Solutions, Inc., information collected through one Leaf Home Solutions, Inc. service may be combined with information obtained through other Leaf Home Solutions, Inc. services. We may also supplement the information we collect with information obtained from other companies. For example, we may use services from other companies that enable us to derive a general geographic area based on your IP address in order to customize certain services to your geographic area.
Use of Your Personal Information
Leaf Home Solutions, Inc. collects and uses your personal information to operate and improve its sites and services. These uses include providing you with more effective customer service; making the sites or services easier to use by eliminating the need for you to repeatedly enter the same information; performing research and analysis aimed at improving our products, services and technologies; and displaying content and advertising that are customized to your interests and preferences. Leaf Home Solutions also processes billing and business requests related to Leaf Home Solutions Website participation.
We also use your personal information to communicate with you. We may send certain mandatory service communications such as welcome letters, billing reminders, information on technical service issues, and security announcements. You can opt-out from receiving newsletters or promotional e-mail anytime by following the steps as described in the respective newsletter or promotional e-mail.
Leaf Home Solutions reserves the right to provide customer with information about Leaf Home Solutions’s website, Leaf Home Solutions products and services, and related information in which customer has indicated an interest.
Personal information collected on Leaf Home Solutions, Inc. sites and services may be stored and processed in the United States or any other country in which Leaf Home Solutions, Inc. or its affiliates, subsidiaries or service providers maintain facilities.
Sharing of Your Personal Information
Except as described in this statement, we will not disclose your personal information outside of Leaf Home Solutions, Inc. and its controlled subsidiaries and affiliates without your consent.
Within Corporate Organization. Leaf Home Solutions may share your personal information within its corporate organization.
Mergers and Acquisitions. Circumstances may arise where for business reasons, Leaf Home Solutions decides to sell, buy, merge or otherwise reorganize its businesses in the United States or some other country. Such a transaction may involve the disclosure of personal identifying information to prospective or actual purchasers, and/or receiving such information from sellers. It is Leaf Home Solutions’s practice to seek appropriate protection for information in these types of transactions.
Agents. Leaf Home Solutions employs or engages other companies and individuals to perform business functions on behalf of Leaf Home Solutions. These persons are provided with personal identifying information required to perform their functions, but are prohibited by contract from using the information for other purposes. These persons engage in a variety of functions which include, but are not limited to, fulfilling orders, delivering packages, removing repetitive information from customer lists, analyzing data, providing marketing assistance, processing credit card payments and providing customer services.
Affiliated Businesses. Leaf Home Solutions works closely with affiliated businesses, including, but not limited to, its sponsors. Customer information related to a transaction with an affiliated business is shared with that affiliated business.
Leaf Home Solutions, Inc. occasionally hires other companies (vendor) to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, hosting websites, processing transactions, or performing statistical analysis of our services. Those service providers will be permitted to obtain only the personal information they need to deliver the service. They are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose than for delivering the service to Leaf Home Solutions, Inc. in accordance with Leaf Home Solutions, Inc.’s instructions and policies.
Stored Information Uses. Leaf Home Solutions stores and retains the information provided by customer OR the information entered on the Leaf Home Solutions website. This information is used to compile a customer’s purchase history in order to enable Leaf Home Solutions to recommend products, services, or special offers that would be of interest to a customer. OR Stored information is used by Leaf Home Solutions or its agents to support customer interaction with the Leaf Home Solutions’s website; to deliver customer purchases; and/or to contact customer again about other Leaf Home Solutions services and products.
Online Advertising. Some companies that help Leaf Home Solutions deliver interactive on-line advertising, such as banner ads, may collect and use information about Leaf Home Solutions’s customers to help Leaf Home Solutions better understand the types of advertising or promotions that are most appealing to its customers. After it is collected the information is aggregated so it is not identifiable to a specific individual.
Disclosure to Governmental Authorities. Under certain circumstances, personal information may be subject to disclosure pursuant to a judicial or other government subpoenas, warrants or orders.
You can stop the delivery of future promotional e-mail from Leaf Home Solutions sites and services by following the specific instructions in the e-mail you receive.
Security of Your Personal Information
Leaf Home Solutions is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information we collect on computer systems with limited access, which are located in controlled facilities. When/if we transmit highly confidential information (such as a credit card number or password) over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
If a password is used to help protect your accounts and personal information, it is your responsibility to keep your password confidential. Do not share this information with anyone. If you are sharing a computer with anyone you should always log out before leaving a site or service to protect access to your information from subsequent users.
Most Leaf Home Solutions, Inc. Web sites use “cookies,” which are small text files placed on your hard disk by a Web server. Cookies contain information that can later be read by a Web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to store your preferences and other information on your computer in order to save you time by eliminating the need to repeatedly enter the same information and to display your personalized content and targeted advertising on your later visits to these sites.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.
Use of Web Beacons
Leaf Home Solutions, Inc. Web pages may contain electronic images known as Web beacons – sometimes called single-pixel gifs – that may be used to assist in delivering cookies on our sites and allow us to count users who have visited those pages and to deliver co-branded services. We may include Web beacons in promotional e-mail messages or our newsletters in order to determine whether messages have been opened and acted upon.
Leaf Home Solutions, Inc. may also employ Web beacons from third parties in order to help us compile aggregated statistics regarding the effectiveness of our promotional campaigns or other operations of our sites. We prohibit Web beacons on our sites from being used by third parties to collect or access your personal information.
Finally, we may work with other companies that advertise on Leaf Home Solutions sites to place Web beacons on their sites in order to allow us to develop statistics on how often clicking on an advertisement on a Leaf Home Solutions site results in a purchase or other action on the advertiser’s site.
No Tracking of Personal Information
Leaf Home Solutions’s website(s) are not set up to track, collect or distribute personal information not entered by visitors. Through web site access logs Leaf Home Solutions does collect clickstream data and HTTP protocol elements, which generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our sites. This information is used for internal purposes by technical support staff for research and development, user analysis and business decision making, all of which provides better services to the public. The statistics garnered, which contain no personal information and cannot be used to gather such information, may also be provided to third parties.
Collection of Non-Identifiable Information.
Leaf Home Solutions may collect non-identifiable information from user visits to the Leaf Home Solutions website(s) in order to provide better customer service. Examples of such collecting include: traffic analysis, such as tracking of the domains from which users visit, or tracking numbers of visitors; measuring visitor activity on Leaf Home Solutions website(s); website and system administration; user analysis; and business decision making. Such information is sometimes known as “clickstream data.” Leaf Home Solutions or its contractors may use this data to analyze trends and statistics.
Commitment to Online Security. Leaf Home Solutions employs physical, electronic and managerial procedures to safeguard the security and integrity of personal information. Personal information is accessible only by staff designated to handle online requests or complaints. Leaf Home Solutions agents and contractors with access to personal information on the Leaf Home Solutions website(s) are also bound to adhere to Leaf Home Solutions security standards.
No Liability for Acts of Third Parties. Leaf Home Solutions will exercise all reasonable efforts to safeguard the confidentiality of customer personal information. However, transmissions protected by industry standard security technology and implemented by human beings cannot be made absolutely secure. Consequently, Leaf Home Solutions shall not be liable for unauthorized disclosure of personal information due to no fault of Leaf Home Solutions including, but not limited to, errors in transmission and unauthorized acts of third parties.
Changes to This Privacy Statement
How to Contact Us:
Leaf Home Solutions, Inc.
1595 Georgetown Road
Hudson, Ohio 44236